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Resettlement Project

Shelter’s Resettlement project opened in 2001 to provide support and accommodation for people who have experience of or are at risk of being homeless and who are committed to moving on. The project’s aim is to create a clear pathway to independent living by; supporting clients in developing the necessary skills to live independently, assisting them in seeking independent accommodation and supporting them in maintaining their independent accommodation.

Purpose: To provide fixed-term supported accommodation for adults who have experience of or are at risk of being homeless. To support those adults to achieve and maintain independent living.

Accommodation: 17 fully furnished flats / bedsits with self-contained kitchen and bathroom facilities. Laundry facilities are shared. Staff on duty 8-00am to 8-00pm. A caretaker lives on the premises. Accommodation charges vary with flat size but match those of States Housing.

Services: Assessment, key working, advocacy, supported access to services (housing, health, drug and alcohol, counselling, mental health, community bank), crises intervention, support with addressing offending behaviour, support in managing self harming behaviour, life skills training (including social skills, housekeeping, personal hygiene, budgeting, parenting, family mediation), training and employment advice.

Access: Referral by individual or agency.

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The resettlement teams’ work is based at Midvale Road where their offices and supported accommodation are. Here the resettlement workers support residents in developing the necessary skills to live independently.

The resettlement team has a deliberately rigorous referral and assessment process. Referrals are only accepted from those who can show a commitment to achieving and maintaining independent living.

The project accepts written referrals from individuals, keyworkers at Shelter projects or from other agencies. There are two referral forms. One is to be completed by the applicant and the other by the referring agency. When a referral is received a key-worker is allocated who will contact the applicant to arrange an initial assessment and support planning meeting.

Further meetings will likely be arranged on a weekly basis over a period of 4-6 weeks in order to explore more fully the applicant’s needs and the areas in which they might need support. At the end of the assessment a decision will be made by the staff team in consultation with the applicant as to whether they would be offered a place.

Applicants who are accepted will be supported during their stay at the resettlement project primarily by the key worker who carried out their initial assessment. The support offered will be tailored to their specific needs.


They will be encouraged to take as much responsibility as possible for their own progress. Residents will be expected to co-operate with their key worker in drawing up an individual support plan and show commitment to accomplishing any agreed goals.

Towards the end of their stay at the resettlement project residents are assisted to find accommodation; either in the private sector or by referral to the Supported Housing Group for States accommodation if they are eligible.

The key working relationship continues after clients have moved on to independent living - either for an agreed period or for as long as the support is needed. Resettlement workers will visit ex-residents in their homes or will be available if the ex-resident wants to drop in to the teams offices for a chat or to talk over a problem. There are no time limits to when ex-residents can access support; the aim is to maintain them in the accommodation they worked so hard to get. Clients are assured of on going support until they feel they no longer need it.